Online. On campus. On your terms.

FREQUENTLY ASKED


QUESTIONS

Why is a course I want to take closed when it says there are still available spots?

It is most likely cross-listed with another program. The ZagWeb Tutorial will teach you more about this.

How do I view my charges and pay my bill?

In Zagweb, click on “Electronic Billing, Payment, Deposits, and eRefund”. Enter Cashnet to review and pay bills.

Does Gonzaga offer payment plans?

Yes. Please contact Danielle Loparco in Student Accounts at loparco@gonzaga.edu for information on payment plans.

How do I check my grades?

Official grades may be checked following a semester in ZagWeb. Go to “Student & Financial Aid”, “Student Records”, and click on “Final Grades”. Grades for individual assignments within a course may be found on your course’s Blackboard site (if your professor uses this option).

I have an emergency and need to drop a course. What is the procedure?

For students who are requesting to drop or withdraw from a course after the deadline, please complete the following steps:

1) Obtain an Appeal to Drop or an Appeal to Withdraw form from the Registrar’s Office either online or from Anne Thompson at thompsona@gu.gonzaga.edu.

Note: Drops are considered for circumstances including a death of an immediate family member (parent, brother, sister, child, grandchild, or spouse or registered domestic partner, or another state’s equivalent proof of relationship). A copy of an obituary or death certificate is required with the appeal. Drops are considered for illness requiring hospitalization for three or more consecutive days. Medical documentation is required with the appeal.

2) Complete Section A and B.

3) Return form to Anne Thompson in the Registrar’s Office via fax at 509-313-5828 or email to thompsona@gu.gonzaga.edu.The Registrar’s Office will send your appeal for review. After the appeal has been reviewed and either approved or denied, the appeal will be returned to the Registrar’s Office where the student registration will be adjusted accordingly.

4) The Registrar\’s Office will notify you when the appeal process is complete. This process can take up to four weeks.

Please be advised that there is a $50.00 fee assessment for each late appeal.

There are no tuition adjustments following the third week of each eight week session.

How do I obtain an official copy of my transcript?

Transcripts can be obtained through the Registrar’s Office.

Does the university provide any disability help?

Yes. DREAM (Disability Resource and Access Management) may be able to provide assistance for students with certain disabilities. Please reach out to them at disability@gonzaga.edu or call 509-313-4134.

Can online graduate students obtain tickets to men’s basketball and other sporting events?

YES! Online students, who desire to attend a game or games that week, may email the ticket office (tickets@gonzaga.edu) on the Sunday prior to the game(s) to inquire if there are any additional tickets for the game(s) that week. If there are additional tickets Monday morning, then the ticket office will notify you that your student ID card has been activated for the desired game(s) of that week. When you send an email to the ticket office to inquire, be sure to include your student ID # in order for them to activate your card. If you don’t have an ID card yet, you may still give the ticket office your student ID # and have your account activated, but you will need to have an ID card in order to enter the game.

What is Blackboard?

Blackboard is an integrated set of web-based tools for course management and delivery. All online courses at Gonzaga utilize Blackboard.

How do I register for classes?

Course registrations should be handled through ZagWeb: http://zagweb.gonzaga.edu.

  1. Click on ‘Enter Secure Area’.
  2. Enter the ID number (user name) and PIN.
  3. Click on ‘Search for Classes’.
  4. Choose the Term you want to register for then click on ‘Submit’.
  5. Scroll through and find the department in which your course is and click on ‘Course Search’
  6. Click on ‘View Sections”
  7. Choose the course and make sure to check on the Section then ‘Submit”
  8. When you have completed your Zagweb session, be sure to click on the ‘Exit’ button in the upper right hand corner of your screen to ensure that any confidential information is cleared from your cache, and then exit the browser normally. Using the ‘Back’ button or the ‘Menu’ option will not clear your cache.

Need more help? Watch the ZagWeb Tutorial link.

Can online graduate students use the Rudolph Fitness Center for free?

There is a per semester fee for all graduate students. Please click the Rudolph Fitness Center link for more information.

How do I obtain a Student ID Card?

ID Cards are obtained by presenting one form of photo ID in person at the Student Accounts Office in College Hall room 024. They will take your picture and print it out for you right there. If you do not want to have your picture taken at the Student Accounts Office, you may email a picture of yourself with your student ID number or social security number, and they will have it ready for you to pick up.  You must still present one form of photo ID to obtain the card. Make sure to be aware of their office hours before you plan to show up. Click here for the Student Accounts Office website.

What type of support services are available to me?

Online and on-campus students have access to all Gonzaga’s resources including Foley Library, IT Help Desk, the Career Center, Grad Student Association, and University Ministry. We are all here to help you succeed.

The Student Services team is available to answer your questions and to connect you to the resources you need. You will also be assigned a faculty advisor to help guide you with your academic goals.

Can I transfer credits into the program?

Graduate students may transfer credits into their program with the approval of their Program Director, the Dean of the student’s program, and the Registrar’s Office. A maximum of 1/5 of program credits (usually 6 semester credits for graduates) may be transferred.

Course work must be distinctively graduate level by the transfer institution and must have been taken within the last five years. A minimum grade of a B (P grades must be defined as B or better) must be earned. Courses previously applied to a degree are not transferable to the student current program. It is important to note that all credits are converted to semester credits and are awarded after signatures have been obtained.

Are the online and on-campus courses the same in terms of content?

Students who complete the work for an eight-week course in the online environment are required to accomplish the same type and amount of work that they would have been required to do in an on-campus course.

How do I purchase my textbooks and other course materials if I am an online student?

Ordering Textbooks by Course via ZagShop

Ordering your books online from the bookstore is simple, quick and convenient. All you need to know are the classes and the semester or term.

  1. Go to the ZagShop
  2. Select Books.
  3. Follow the prompts to select the program, term, department, course and section. This information can be found in your “Student Detail Schedule” in ZagWeb.
  4. After you’ve selected a class, it will show you both the required textbooks and any recommended textbooks needed for that class.
  5. Put them in your shopping cart and continue ordering until you’ve gone through your class schedule. You may have your books shipped to you or you may pick them up at the main campus location.
  • Please note that videos are not available through the ZagShop. Any video course requirements will need to be purchased through Amazon, Netflix or the like.

Payment Methods

The ZagShop accepts: American Express, Discover, Visa, MasterCard, and gift cards.

There are several options for you to purchase course materials.

Online Retailers

  • You are welcome to shop for books at other online retailers such as Amazon, Barnes and Noble, and Abe Books. Direct Textbook is a website that allows you to compare prices of text book retailers.

How much time is required per week to be successful?

This will vary, depending on the courses you are taking, your learning style, and your course load. However, most students dedicate approximately 10-15 hours per week towards coursework. This may fluctuate up and down. During a week with a major paper or project due, you might spend more time on coursework than other weeks. What remains true is that you will get out of this program what you put into it. Work hard, get personally invested, and have a great time!

Contact Student Services

Available: 7 days a week
Local: (509) 313-3573
Toll free: 866-380-5323
Fax: (509) 313-6232
guonlinestudentservices@gonzaga.edu